Refund Policy

Last updated: 12/24/2025

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

Eligibility

To qualify for a refund:

  • The item must be in its original condition

  • The item must be returned in original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Non-Refundable Items

  • Items damaged due to misuse or normal wear

  • Orders with incorrect addresses provided by the customer

  • Items returned after the 30-day period

Refund Process

Once we receive and inspect the returned item, approved refunds will be issued to the original payment method within 5 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 30 days of delivery with photos, and we will issue a refund promptly.

Contact

For refund requests, contact us at primepov.help@gmail.com.